Dell smoked by Jarvis
Jeff Jarvis has pulling power the average Joe Blogger can only dream of.
So when he blogged about how mad he is at Dell computers and their poor customer service, people paid attention -millions of them in fact.
Traffic to his media analysis blog, Buzzmachine, doubled after word spread of his hatred for Dell, now famously named Dell Hell (Google it). Here is what he posted on June 21, 2005:
Dell lies. Dell sucks
I just got a new Dell laptop and paid a fortune for the four-year, in-home service.
The machine is a lemon and the service is a lie.
I’m having all kinds of trouble with the hardware: overheats, network doesn’t work, maxes out on CPU usage. It’s a lemon.
But what really irks me is that they say if they sent someone to my home — which I paid for — he wouldn’t have the parts, so I might as well just send the machine in and lose it for 7-10 days — plus the time going through this crap. So I have this new machine and paid for them to FUCKING FIX IT IN MY HOUSE and they don’t and I lose it for two weeks.
DELL SUCKS. DELL LIES. Put that in your Google and smoke it, Dell.
Trying to imagine how Dell would go about smoking through a Google is blowing my mind and probably yours to, so watch this instead:
I like Jeff Jarvis and I like Buzzmachine even more. It’s simple, it’s smart and it’s so popular it can actually change the way a corporation the size of Dell conducts business.
BTW: For the record Jarvis and Dell have since kissed and made up.
